Hendricks Therapy is a private, out-patient mental health office with four locations in Danville, Plainfield, Lafayette and Downtown Indianapolis.
Each office offers a safe and comfortable environment designed to welcome children and adults in various stages of life’s development and transition. We understand that each client’s personal journey is unique; therefore our approach is tailored to fit you specifically.
Soon, we will have a more convenient way for you to pay for your telehealth appointments. As part of our ongoing efforts to improve our services, we are implementing a credit card on file payment policy. Starting on April 17th, we will require all telehealth patients to have a valid credit card on file with our practice.
We want to assure you that your credit card information will be safely held on a HIPAA-compliant, encrypted gateway site. Our office personnel will not have access to your card, and for your protection, only the last 4 digits of your card will show in our system. Soon you will be receiving a Consent form to complete in order to initiate the process.
Within 2 business days following your telehealth visit we will charge the card on file. Please know the amount charged will be determined after review of any co-pay, co-insurance, deductible still outstanding. Also, we will contact you for permission for any charges over $175. Should you wish us to email you a statement or your receipt please contact our offices.
Please know that this in no way will compromise your ability to dispute a charge or question your insurance company’s determination of payment, and if necessary, we will issue a refund if an overpayment is made.
Thank you for your understanding and cooperation. We believe that this policy will help to streamline the payment process and reduce any confusion or delay in billing. If you still have any questions about this payment method, do not hesitate to ask.
Management at Hendricks Therapy