Medication FAQs

It is important for you to let us know about ALL other medications you are taking or have recently taken, including those prescribed by other physicians, purchased over the counter - such as cold pills, diet aids, and vitamin supplements or homeopathic drugs, and street drugs.

To request a medication refill, text or call us and select the medications option to leave a message with your information. Be sure to provide your name, the patient’s name (if different), a contact phone number, the full medication information (including name, dose, how often the medication is taken and how much you have left), the reason for a refill AND the pharmacy information. Please note, we do NOT accept refill requests from pharmacies.

All prescription medications require regular appointments and careful monitoring as part of your care, so it is our policy to not refill medications outside of your appointments, except in certain circumstances.

If your provider agrees to refill your medication, we will usually provide enough to last until your next visit. A medication refill fee may be assessed to your account. This fee is not covered by your insurance.

Medication Refill Fees:

$20.00 – 1st prescription

$ 10.00 – each additional prescription

Sometimes your course of treatment may include new, name brand medications and we recognize that those can be expensive. If generic options are available and your provider approves using a generic, your pharmacy will fill that, usually without issue.

If your medication is not on your insurance company’s list of approved medications (called a Formulary), a prior authorization may be needed in order for your insurance to pay for your medication.

*We only complete prior authorizations on name brand prescriptions. See below for additional cost saving options for generic medications.

If you need a prior authorization, your pharmacy will initiate the process by faxing us a prior authorization form. Once we receive the form, our staff will complete the necessary steps and provide the required information to your insurance company. If your insurance company approves your prior authorization, they will inform your pharmacy, who will then fill your prescription.

This process can take time, often around a week to complete, so please do not wait to contact us until you are out of medication. If you will need medication while waiting on your prior authorization, please call or text us to see if we can provide you with any samples.

*Please note that we do not have samples of all types of medications, such as controlled substances (Stimulants, Xanax, Suboxone, etc.)

Takeda- Help at Hand (Medications include: Vyvanse, Intuniv, Mydayis, Trintellix)

Wellbutrin

Bristol-Myers Squibb (Medications include: Abilify

Janssen Pharmeceuticals (Medications include: Concerta, Invega, Risperdal, Topamax)

Pfizer (Medications include: Effexor, Geodon, Pristiq, Xanax, Zoloft)