Hendricks Therapy is a private, out-patient mental health office with four locations in Danville, Plainfield, Lafayette and Downtown Indianapolis.
Each office offers a safe and comfortable environment designed to welcome children and adults in various stages of life’s development and transition. We understand that each client’s personal journey is unique; therefore our approach is tailored to fit you specifically.
You’ll know you’re the right person for the job if...
You‘re a “techie” and you love helping others. You are always learning and figuring out new solutions.
You’re the one everyone asks to help with their new phone or the latest update, or to interpret their latest confusing bill.
You brag about your spreadsheets for budgeting to grocery lists, even when friends don’t seem to care.
You just remember things - like where you put your keys, where the manual to that appliance is, and your phone number from when you were a kid.
Primary Responsibilities
Under the supervision of the Operations Manager, you’ll work autonomously to support all Team members with:
Systems Support
Support IT infrastructure, both software and hardware, through knowledge, skills, and working with vendors and contractors as appropriate
Perform regular systems maintenance and updates
Identify and recommend ways to maximize use of current systems
Identify and recommend need for upgrades and expansion
Represent the needs of technology users (i.e. Team members)
Provide technical support for all employees, on-premises and remotely
Ensure ongoing systems compliance with HIPAA
Administrative Support
Assist Operations Manager with managing outside vendors and contractors
Create advanced spreadsheets and professional documents for internal and external use
Assist with payroll, data entry, and managing complex filing system
Train Team members on software and hardware systems
Requirements
Education/Experience, either:
Bachelor’s degree in related field
2+ years’ experience in customer technical support role
Strong proficiency with Windows OS, PCs, and Office suite
Experience with networking and Windows servers preferred
Working knowledge of iOS and Android OS preferred
Experience managing outside vendors preferred
To apply, send your resume and cover letter to: jobs@hendrickstherapy.com with the subject line “Systems Specialist”.